Shipping Info

Shipping Policy

Our Shipping Policy is simple: 

  • Free postage on any order Australia Wide that is over $50 
  • $10 flat postage fee for all orders Australia Wide under $50

So basically, spend over $50 and postage is free anywhere in Australia (even is you live in a remote village - we will get our Roo to you!) 

How we send our parcels:

Orders are sent Australia Post, Sendle, DHL or Fastway. Deliveries are sent using an Authority To Leave Without Signature service. If delivery is attempted while no one is home the courier will leave your parcel in a secure location. We recommend providing an address to ensure your order is signed for when delivery is attempted, but a residential address is fine. We can also accept P. O. Box locations. 

Weekend Orders: 

Orders placed on a weekend will be processed the next business day. If you place an order before 8 am AEST on a business day, your order will be dispatched the same day. If your order is placed after 8 am on a business day, it will be dispatched the following business day. Once your order has been dispatched you will receive your order within 1-3 business days Australia wide.

Personalised Tracking 

You will receive a personalised tracking code for each of your orders so you can see exactly where your parcel is.

In the unlikely event that you have not received your parcel within 5 business days of placing your order please contact us at hello@trublukangaroo.com.au and we can look into your order for you.