Shipping Info

Shipping Policy

We offer free express shipping on all orders over $40 Australia wide.

Orders are sent express via Sendle or Australia Post. Deliveries are sent using an Authority To Leave Without Signature service. If delivery is attempted while no one is home the courier will leave your parcel in a secure location. We recommend providing an address to ensure your order is signed for when delivery is attempted, but a residential address is fine. 

Orders placed on a weekend will not be processed until the next business day. If you place an order before 8 am AEST on a business day, your order will be dispatched the same day. If your order is placed after 8 am on a business day, it will be dispatched the following business day. Once your order has been dispatched you will receive your order within 1-3 business days Australia wide.

In the unlikely event that you have not received your parcel within 5 business days of placing your order please contact us at hello@trublukangaroo.com.au and we can look into your order for you.

Cart Weight

Shipping costs (excluding capped and free rates) are calculated based on the worst case of dead weight or cubic weight. Treats are often light and bulky so cubic weight is generally the higher.