Our Returns Policy is Simple:
100% Satisfaction Guarantee. No questions asked. Return it if you don't like it.
At Trublukangaroo, we are pure of heart, intention and treat. We are dedicated to giving you and your best friend the best Kangaroo Treat available in the World!
You may return, exchange or receive a full refund on all of our Kangaroo Treats if you or your little furry friend are unhappy with them for any reason whatsoever.
We know our treats are that good, if your best little friend isn’t barking mad about them then just follow these easy steps:
- Send us the balance of the product(s) so it reaches us within 30 days of the original dispatch date;
- Send a little note to let us know why your little mate didn’t enjoy our treats; and
- Take the remainder of the treats (in the same or other package) to any Australia Post, quote #4728920476476 and we will pay for the return postage to Suite 4D, 265 Pennant Hills Road, Thornleigh, NSW 2120.
Please also obtain proof of postage from the Post Office as we are unable to can’t take responsibility for packages lost in post.
More questions? Contact us
You can reach us by phone (0419 467 866) from 9am-5pm Monday to Friday (or really anytime). Our qualified Kangarooician (a made up fancy name for someone dedicating their life to offering the best kangaroo dog treats in the world) are ready to answer your call to offer expert care every day.
For queries out of business hours, or if it’s more convenient for you to email, you can reach us on: email@example.com
We aim to reply to all our customer emails within 24 hours and we are happy to return your call during office hours at a time that is more convenient for you.